- Call us
- +44 (0) 203 322 7723
Please type the "place name" or "the full postcode" in the above pick-up, waypoint(s) and drop-off location box. Example: Heathrow airport or TW6 1AP.
Pick-up location: This will be the "starting point" of your journey.
Add Waypoint(s): This will allow you to add a "stopping place" (Travel Via) on your journey.
Drop-off location: This will be the "final destination" (end) of your journey.
Saloon - x 3 x 2 x 2 Ideal for up to 3 passengers travelling with max of 2x23 kg's standard size soft suitcases (66x44x29) plus 2 cabins or 4 passengers with handbag only.
Estate - x 4 x 4 x 0 Ideal for up to 4 passengers travelling with 4 x 23 kg's suitcases.
Executive Car - x 4 x 2 x 1 Ideal for up to 3 passengers travelling with 2 x 20 kg's suitcases and 1 handbag.
Executive People Carrier - x 7 x 5 x 5 Ideal for up to 6 passengers travelling with 5 x 20 kg's suitcases.
People Carrier - x 6 x 3 x 0 Ideal for up to 4 passengers travelling with 5 x 23 kg's suitcases or 5 passengers travelling with 3 x 20 kg's suitcases or 6 passengers with hand luggage only.
8 Seater - x 8 x 8 x 0 Ideal for up to 8 passengers travelling with max of 8 x 23 kg's suitcases only regardless of passenger count.
It is the customer's responsibility to ensure that the correct type of vehicle is selected when booking their Airport Transfer, in order to accommodate the required number of passengers and luggage.
We reserve the right to provide an upgraded vehicle if the vehicle originally chosen by the customer is unavailable at the time of travel.
Prices quoted are calculated based on the distance, journey time, and number of passengers travelling.
Please note that additional charges may apply for extra services such as:
• Meet and Greet
• Additional pick-ups
• Additional drop-offs
When you book an Airport Transfer over the phone, our team will ensure that all booking details are recorded accurately.
However, it remains the customer's responsibility to ensure that the information provided is correct. Jewels Airport Transfers Ltd will not be held responsible for any incorrect information supplied by the customer or any third party.
When you book an Airport Transfer online or by phone, you will receive a confirmation email containing all the journey details provided during the booking process.
It is the customer's responsibility to check that all information in the confirmation email is correct.
Once a driver has been assigned to your journey, you will receive a second email containing the driver's contact number.
We recommend printing or saving this confirmation for reference.
Payments can be made using the following methods:
• All major debit cards
• All major credit cards
Cash and cheques are not accepted.
Please note that bookings made using debit or credit cards may incur an additional processing charge where applicable.
To prevent fraud, all card payments may be subject to verification. Customers may be asked to provide valid identification along with the card used for the booking.
We aim to assist disabled passengers wherever possible.
Our service includes:
• Assistance in identifying and selecting a suitable vehicle size, provided the driver is informed in advance that assistance is required.
• No additional charge for providing such assistance.
Please note:
• We do not provide wheelchair accessible vehicles.
• We can only recommend a suitable vehicle size. If a customer chooses to book a smaller vehicle than recommended, we cannot accept responsibility for any inconvenience.
• We do not offer discount schemes specifically for disabled passengers.
For airport collections, we allow 1 hour of free waiting time from the flight landing time.
After the first hour, waiting time will be charged at:
This charge applies regardless of the reason for the delay and must be settled with the driver in cash, or via a payment link if required.
Please note:
• Deferred collections do not include the free one-hour waiting period.
• The collection time specified in the booking will be treated as the official pickup time.
For collections from private addresses, hotels, offices or other locations:
• The first 5 minutes are free from the scheduled booking time.
After that:
• Waiting time will be charged at £25 per hour (pro-rata) starting from the first minute.
Flight delays are exempt from waiting time charges.
If our driver is late and you have waited inside the arrivals hall, we will refund the waiting time you experienced.
However, this does not apply in cases of severe weather, road closures, strikes, or other unforeseen circumstances preventing the driver from reaching the airport on time.
Any car parking charges exceeding £7.50 + VAT will be payable by the customer.
Bookings can be cancelled with at least 24 hours notice.
A cancellation will incur an administration fee of:
• £10 or 10% + VAT of the booking value (whichever is greater).
Cancellations made within 24 hours of the pickup time are non-refundable and will be charged at full price.
All cancellations must be made via:
Email: [email protected]
Phone: +44 (0)20 3322 7723
Customers may postpone their journey for up to 365 days before it is automatically cancelled.
Postponement requests must be made at least 24 hours before the original booking time, unless otherwise agreed.
Please note:
• If the journey is not rescheduled within 365 days, any payment made will be forfeited.
• If the new journey is lower in value than the original booking, the difference will not be refunded or credited toward another journey.
Customers can re-book their journey through:
• Phone
• Email
• Website
A confirmation email will be sent immediately once the booking is made.
Drivers are not permitted by law to accept bookings directly. All bookings must be made through the official channels listed above.
Bookings can be amended via:
• Phone
• Email
• Website (if the original booking was made online)
Please note:
• The website requires 12 hours notice to process amendments.
• Customers must be registered on the website to amend online bookings.
We strongly recommend making amendments by phone or email.
A confirmation email will be issued once the amendment has been completed.
Customers must not attempt to amend bookings directly with the driver.
Customers will be held responsible for any valeting charges if the condition of the vehicle is affected during the journey in a way that poses a potential health risk.
Passengers are asked to keep the vehicle clean and tidy to avoid additional cleaning charges.
If you miss your flight, please contact us immediately at:
+44 (0)20 3322 7723
If the driver has not yet been dispatched, we will arrange a new transfer date or time free of charge.
If you fail to notify us, no refund will be issued.
The "Quote Me" feature on our website and bookings made over the phone do not include toll charges.
Where applicable, toll charges must be paid by the passenger directly to the driver, either by cash or by card.
A No Show occurs when:
• A passenger fails to meet the driver at the scheduled pickup time and
• The passenger fails to contact the driver or customer support.
This applies to pickups from:
• Homes
• Offices
• Hotels
• Private addresses
For airport pickups:
If the passenger fails to meet the driver within 90 minutes of flight landing and makes no contact, the booking will be considered a No Show.
If the passenger contacts the driver but arrives late, normal waiting time charges will apply.
Bookings made for the wrong date or time will also be considered a No Show.
Bookings paid by card will not be refunded in the event of a No Show.
Drivers reserve the right to select the most suitable route to the destination based on factors such as:
• Traffic conditions
• Road closures
• Diversions
• Journey time
For private flight collections, the driver will arrive only at the time booked by the customer.
Any delays beyond the scheduled time will incur waiting charges.
Jewels Airport Transfers Ltd accepts no liability for:
• Missed flights
• Severe traffic delays
• Road closures
• Accidents or vehicle breakdowns
• Extreme weather conditions
• Any other unforeseen circumstances
Passengers must allow sufficient travel time.
The company will also not be responsible if passengers leave the pickup location and arrange alternative transport without contacting us.
Customers must ensure that the pickup location provided is within the UK.
Jewels Airport Transfers Ltd operates its own vehicles but may also use approved third-party companies where necessary.
A 50% surcharge will apply on:
• 25th December
• 26th December
• 31st December
• 1st January
In cases of extreme weather or natural events such as flooding, snow or landslides, additional charges may apply and will be confirmed during booking.
In rare situations such as vehicle breakdowns, short of drivers or accidents, a driver may be unable to reach the pickup location or we are not able to fulfil the journey.
In such cases we will attempt to arrange an alternative vehicle. However, this cannot be guaranteed depending on circumstances.
If no replacement vehicle can be arranged, a full refund will be issued.
Outsized luggage
Please note, if you are intending to transport any outsized luggage, please call our office with details and our agents will advise the most appropriate solution.
Outsized luggage (or oversized baggage) refers to any piece of luggage that exceeds the standard size and weight restrictions set by transport carriers. This includes extra-large suitcases, sports equipment, musical instruments, bicycles and other large or oddly shaped items that do not fit into standard baggage allowances or conventional baggage compartments.
Terms and Conditions for all Corporate Account Customers.
1. General
1.1 The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
2. Charges
2.1 The charges payable by the Customer for the Services shall be at the rate specified in the Company’s schedule of charges as in force.
3. Alterations to the Terms and Conditions
3.1 The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Journey Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.
4. Payment for Services
4.1 It is a condition of this agreement that invoices shall be paid in full within 21 days of issue thereof. Should any invoice not be paid within 21 days any outstanding invoices shall immediately become due and payable.
4.2 Without prejudice to the Company’s rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month until payment is received by the Company in respect thereof.
4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
5. Invoice Limit
5.1 At any time of opening the Customers account with the Company, the Company may set a limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.
6. Security Corporate Account Number
6.1 The customer will be issued with a security corporate account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security corporate account numbers are used by unauthorised personnel and/or for unauthorised purposes.
7. Insurance
7.1 The Company does not have insurance for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.
8. Limitations and Exclusions
8.1 The Company shall not undertake the carriage or delivery of:-
8.1.1 Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
8.1.2 Any goods or property (of whatsoever nature) of an intrinsic value of more than £100
8.1.3 Any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
8.1.4 Any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.
8.2 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company’s opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
8.3 Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-
8.3.1 consequential loss (whether for loss or profit or otherwise) and/or
8.3.2 Loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.
8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:-
8.4.1 Breakdown, accident, adverse weather conditions.
8.4.2 Any act or omission on the part of the Customer.
8.4.3 Any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
8.4.4 Inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or
8.4.5 The Company being prevented or hindered from delivering the goods or property
8.5 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
8.5.1 £150 or
8.5.2 The intrinsic value of the goods or property comprised in such delivery
8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
8.7 Cancellation Policy
Bookings can be cancelled with at least 12 hours notice.
A cancellation will incur an administration fee of:
Cancellations made within 12 hours of the journey pickup time are non-refundable and will be charged at full price.
All cancellations must be made via:
Email: [email protected]
Phone: +44(0)2033227723
9. Delivery
9.1 The Company shall use reasonable endeavours to deliver the Customer and the Customer’s goods or property on time , however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a Director of a Company.
9.2 In the event that the Company is unable for whatever reason to deliver the Customer or the Customer’s goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and/or for any costs or storage of the goods or property.
10. Claims
10.1 Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.
11. Lien
11.1 Without prejudice to the Company’s rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer’s goods and/or property pending payment in full or outstanding invoices.
12. Termination
12.1 This Agreement may be terminated by either party by one months notice in writing to the other.
12.2 In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer’s account facility, forthwith and without notice.
13. Resolution of Disputes and Governing Law
13.1The parties here to submit to the exclusive jurisdiction of the Courts of England and Wales.
14. ENTIRE AGREEMENT
14.1 This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
15. Notices
15.1 Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
16. Waiver
16.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company’s right later to enforce or exercise it.
17. Credit and Debit Card Booking Fee & Additional Charges
The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking and such price will also include a booking fee and VAT in the event that a Customer intends to pay by credit or debit card. The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of booking.
Such additional charges will be applied, based on the Company's current charging scale which can be made available to the Customer on request, at the sole discretion of the Company, in the event of any variations or deviations from the Original Journey, which shall include, without limitation, the forms of variation or deviation set out below.
The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by the such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company. Any cancellation fee is based on the Company?s current cancellation charge rate, which is available on request.
The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes).
In relation to collections from airports the Company will allow 60 minutes waiting/loading (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 60 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals.
In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.
In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.
This list is a non-exhaustive list of the items which may be charged to the Customer in addition to the original price quoted at the time of the booking of the Original Journey. The Company reserves the right to levy additional charges for other items or variations not specified above which were not specified by the Customer at the time of booking.
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