- Call us
- +44 (0) 203 322 7723
Please type the "place name" or "the full postcode" in the above pick-up, waypoint(s) and drop-off location box. Example: Heathrow airport or TW6 1AP.
Pick-up location: This will be the "starting point" of your journey.
Add Waypoint(s): This will allow you to add a "stopping place" (Travel Via) on your journey.
Drop-off location: This will be the "final destination" (end) of your journey.
Saloon - x 3 x 2 x 2 Ideal for up to 3 passengers travelling with max of 2x23 kg's standard size soft suitcases (66x44x29) plus 2 cabins or 4 passengers with handbag only.
Estate - x 4 x 4 x 0 Ideal for up to 4 passengers travelling with 4 x 23 kg's suitcases.
Executive Car - x 4 x 2 x 1 Ideal for up to 3 passengers travelling with 2 x 20 kg's suitcases and 2 handbags.
Executive People Carrier - x 7 x 5 x 5 Ideal for up to 6 passengers travelling with 5 x 20 kg's suitcases.
People Carrier - x 5 x 3 x 0 Ideal for up to 4 passengers travelling with 5 x 23 kg's suitcases or 5 passengers travelling with 3 x 20 kg's suitcases or 6 passengers with hand luggage only.
8 Seater - x 8 x 8 x 0 Ideal for up to 8 passengers travelling with max of 8 x 23 kg's suitcases only regardless of passenger count.
Coach - x 70 x 0 x 0 - Please email us your requirement for the quote.
It is the customer's responsibility to ensure that the correct type of vehicle is selected when booking their Airport Transfer, in order to accommodate the required number of passengers and luggage.
We reserve the right to provide an upgraded vehicle if the vehicle originally chosen by the customer is unavailable at the time of travel.
Prices quoted are calculated based on the distance, journey time, and number of passengers travelling.
Please note that additional charges may apply for extra services such as:
• Meet and Greet
• Additional pick-ups
• Additional drop-offs
When you book an Airport Transfer over the phone, our team will ensure that all booking details are recorded accurately.
However, it remains the customer's responsibility to ensure that the information provided is correct. Jewels Airport Transfers Ltd will not be held responsible for any incorrect information supplied by the customer or any third party.
When you book an Airport Transfer online or by phone, you will receive a confirmation email containing all the journey details provided during the booking process.
It is the customer's responsibility to check that all information in the confirmation email is correct.
Once a driver has been assigned to your journey, you will receive a second email containing the driver's contact number.
We recommend printing or saving this confirmation for reference.
Payments can be made using the following methods:
• All major debit cards
• All major credit cards
Cash and cheques are not accepted.
Please note that bookings made using debit or credit cards may incur an additional processing charge where applicable.
To prevent fraud, all card payments may be subject to verification. Customers may be asked to provide valid identification along with the card used for the booking.
We aim to assist disabled passengers wherever possible.
Our service includes:
• Assistance in identifying and selecting a suitable vehicle size, provided the driver is informed in advance that assistance is required.
• No additional charge for providing such assistance.
Please note:
• We do not provide wheelchair accessible vehicles.
• We can only recommend a suitable vehicle size. If a customer chooses to book a smaller vehicle than recommended, we cannot accept responsibility for any inconvenience.
• We do not offer discount schemes specifically for disabled passengers.
For airport collections, we allow 1 hour of free waiting time from the flight landing time.
After the first hour, waiting time will be charged at:
• £20 + VAT per hour (pro-rata)
This charge applies regardless of the reason for the delay and must be settled with the driver in cash, or via a payment link if required.
Please note:
• Deferred collections do not include the free one-hour waiting period.
• The collection time specified in the booking will be treated as the official pickup time.
For collections from private addresses, hotels, offices or other locations:
• The first 5 minutes are free from the scheduled booking time.
After that:
• Waiting time will be charged at £20 per hour (pro-rata) starting from the first minute.
Flight delays are exempt from waiting time charges.
If our driver is late and you have waited inside the arrivals hall, we will refund the waiting time you experienced.
However, this does not apply in cases of severe weather, road closures, strikes, or other unforeseen circumstances preventing the driver from reaching the airport on time.
Any car parking charges exceeding £7.50 will be payable by the customer.
Bookings can be cancelled with at least 24 hours notice.
A cancellation will incur an administration fee of:
• £10 or 10% of the booking value (whichever is greater).
Cancellations made within 24 hours of the pickup time are non-refundable.
All cancellations must be made via:
Email: [email protected]
Phone: +44 (0)20 3322 7723
Customers may postpone their journey for up to 365 days before it is automatically cancelled.
Postponement requests must be made at least 24 hours before the original booking time, unless otherwise agreed.
Please note:
• If the journey is not rescheduled within 365 days, any payment made will be forfeited.
• If the new journey is lower in value than the original booking, the difference will not be refunded or credited toward another journey.
Customers can re-book their journey through:
• Phone
• Email
• Website
A confirmation email will be sent immediately once the booking is made.
Drivers are not permitted by law to accept bookings directly. All bookings must be made through the official channels listed above.
Bookings can be amended via:
• Phone
• Email
• Website (if the original booking was made online)
Please note:
• The website requires 12 hours notice to process amendments.
• Customers must be registered on the website to amend online bookings.
We strongly recommend making amendments by phone or email.
A confirmation email will be issued once the amendment has been completed.
Customers must not attempt to amend bookings directly with the driver.
Customers will be held responsible for any valeting charges if the condition of the vehicle is affected during the journey in a way that poses a potential health risk.
Passengers are asked to keep the vehicle clean and tidy to avoid additional cleaning charges.
If you miss your flight, please contact us immediately at:
+44 (0)20 3322 7723
If the driver has not yet been dispatched, we will arrange a new transfer date or time free of charge.
If you fail to notify us, no refund will be issued.
The "Quote Me" feature on our website and bookings made over the phone do not include toll charges.
Where applicable, toll charges must be paid by the passenger directly to the driver, either by cash or by card.
A No Show occurs when:
• A passenger fails to meet the driver at the scheduled pickup time and
• The passenger fails to contact the driver or customer support.
This applies to pickups from:
• Homes
• Offices
• Hotels
• Private addresses
For airport pickups:
If the passenger fails to meet the driver within 90 minutes of flight landing and makes no contact, the booking will be considered a No Show.
If the passenger contacts the driver but arrives late, normal waiting time charges will apply.
Bookings made for the wrong date or time will also be considered a No Show.
Bookings paid by card will not be refunded in the event of a No Show.
Drivers reserve the right to select the most suitable route to the destination based on factors such as:
• Traffic conditions
• Road closures
• Diversions
• Journey time
For private flight collections, the driver will arrive only at the time booked by the customer.
Any delays beyond the scheduled time will incur waiting charges.
Jewels Airport Transfers Ltd accepts no liability for:
• Missed flights
• Severe traffic delays
• Road closures
• Accidents or vehicle breakdowns
• Extreme weather conditions
• Any other unforeseen circumstances
Passengers must allow sufficient travel time.
The company will also not be responsible if passengers leave the pickup location and arrange alternative transport without contacting us.
Customers must ensure that the pickup location provided is within the UK.
Jewels Airport Transfers Ltd operates its own vehicles but may also use approved third-party companies where necessary.
A 50% surcharge will apply on:
• 25th December
• 26th December
• 31st December
• 1st January
In cases of extreme weather or natural events such as flooding, snow or landslides, additional charges may apply and will be confirmed during booking.
In rare situations such as vehicle breakdowns or accidents, a driver may be unable to reach the pickup location.
In such cases we will attempt to arrange an alternative vehicle. However, this cannot be guaranteed depending on circumstances.
If no replacement vehicle can be arranged, a full refund will be issued.
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