The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.
Contact us as soon as possible on +44 (0) 020 33 22 77 23. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period.
Please note that failure to get in touch within 24 hours of flight cancellation will result in no refund.
Your driver will meet you in the arrival hall with your name board. If you do not opt for meet and greet service, then please contact your driver on the number provided and coordinate a meeting point with the driver. Alternatively, you can contact our customer support team on +44 (0) 20 33 22 77 23 if you find any difficulties.
Contact us as soon as possible on +44 (0) 20 33 22 77 23. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.
In that scenario, please contact us as soon as possible on +44 (0) 20 33 22 77 23. We will put your bookinng on hold and won't despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may apply.
Please note that failure to contact us within 6 hours of landing will result in no refund.
There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.